Return and Exchanges

Return Terms

If you are not completely happy with your purchase, we want to make returns as easy as possible.


Our return policy lasts 15 days. You are eligible for a return 15 days after you receive your goods. 


For convenience, we include inside your order a pre-paid USPS label for your return. It is important to use it within 15 days of receiving your order. After 15 days, the pre-paid label will expire automatically and it will no longer work as postage. 

To be eligible for a return, your shoes must be unused and in the same condition you received them. 
Please try your shoes on a smooth surface to protect the sole. Any visibly worn sole or unclean insole will not be eligible for a return.

The shoes must be in the original packaging but keep the sticker and/or card :) Just make sure you fill out and include the exchange form!

If the original order is not accepted for a return due to visible use or wear, the client is responsible for paying the carrier to be shipped back. We will provide a link with pictures for proof and a link for postage payment.


1. Please email us at with subject line 'Return- Order #'

2. Please use the original shipping box when possible.

3. Please include the Return Form filled out.

4. We include a prepaid USPS label for convenience. You just need to peel and apply the label.

5. Drop the package at the nearest USPS point of service.

5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

6. Kindly, allow up to 14-20 business days for us to receive and process your exchange or refund.


1. Email your return request at with order's details:

- Name of person who purchased the order

- Style, color and size of original order 

- Reason for returning and/or fit details

- Exchange or refund request

2. Drop off at store Luca, 58 Calle Taft San Juan, Puerto Rico (Condado)

3. Exchanges or refunds via Luca:

Once we verify your original order. We will communicate to inform the date of the exchange drop off or refund completion.

From 2024 onward we will not offer the 'exchange switch' method at Luca. We must check your original order before dropping off your exchange. 


We will notify you when we receive your return. We will process the exchange within 14-20 business days.

We give priority to exchanges so they ship out as soon as possible but we do not carry inventory so it always requires time. We are still a small team and we kindly ask for patience.

Complimentary exchanges apply to the first round of exchange. When a second exchange is required of the same order, postage cost is the client's responsibility. 


If you are approved for the return and prefer this option, a refund will be processed for the total of the purchase minus all costs of shipping. 

Credit will automatically be applied to your credit card or original method of payment, within 15 business days.


If you would like to return for store credit, we will issue and email a code for you to use towards website or in-person event purchases.

Store Credits must be used within one year. 


Isleñas is offering both physical and digital gift cards.

When choosing a Digital Isleñas Gift Card, you will receive a code automatically to be redeemed at checkout.

When choosing a Physical Gift Card, you must reply to our communication via email so we can generate the code before shipping out.

Refunds are not available for the Gift Card option. 

Discount codes do not apply to Gift Card purchases.

Any questions email us at