Hello Holidays! Our online shop is open with limited stock.

Hello Holidays! Our online shop is open with limited stock.

Return and Exchanges

Return Terms

If you are not completely happy with your purchase, we want to make returns as easy as possible.

HOLIDAY RETURN POLICY

Our return policy for the holidays will be until January 15, 2019. This way if you buy goods anytime in November throughout January for gifting, the receiver will be able to exchange after she/he has received her/his present. 

USUAL RETURN POLICY

Our return policy lasts 15 days. You are eligible for a return 15 days after you receive your goods.

To be eligible for a return, your shoes must be unused and in the same condition that you received them. 
Please try your shoes on a smooth surface to protect the sole. Any visibly worn sole or unclean insole will not be eligible for a return.

The shoes must be in the original packaging. This includes any content that was part of the packaging. (Example: travel bag, cards, tags, or any promotional item etc.)

Return Shipping Steps

1. Please email us at hello@lasislenas.com with subject line 'Return- Order #'

2. Please use the original shipping box when possible.

3. Please include the Return Form filled out.

4. We include a prepaid UPS label for convenience. You just need to peel and apply the label.

5. Drop the package at the nearest UPS point of service.

5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

6. Kindly, allow up to 5 business days for us to receive and process your exchange or refund.

Exchanges

We will notify you when we receive your return. We will process the exchange within 3-5 business days.

Refunds

If you are approved for the return and prefer this option, a refund will be processed for the total of the purchase minus a flat fee of $7 that covers shipping and restocking fee.

Credit will automatically be applied to your credit card or original method of payment, within 5 days.

Store Credit

If you would like to return for store credit, we will issue and email a code for you to use at any time on our website.

Store Credits do not have an expiration date. 


Gift Cards

As of this moment, we do not offer Gift Cards. If you are interested, let us know!

Any questions email us at hello@lasislenas.com

Sizing Info

Each product page has additional fit information. Please read carefully.

 

 

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